EleHealth provides support services for your provider at Green Clinic. This notice is to inform you of a recent clerical error eleHealth made that resulted in letters being mailed with an incorrect salutation. eleHealth mailed the letters on September 8, 2023, and they discovered the issue on September 11, 2023. Due to this error, some patients received a letter with the wrong name on it. If you were involved, you will receive a notice letter by mail soon.
We want to reassure you that these were form letters that did not include any sensitive information other than the wrong person’s name. The content was not related to medical records, treatment or financial matters, and your information is not at risk.
This was an isolated incident. It was an oversight on eleHealth's part, and they take full responsibility for this mistake. They've already taken corrective measures to prevent similar types of mailing errors from happening in the future.
We sincerely apologize for any concern or inconvenience this may have caused you. Again, no medical or financial information was compromised as a result of this error. And we do not expect any harm or risk to the individuals whose names were involved.
eleHealth remains committed to providing you and your provider with the highest level of service and safeguarding your information. Once again, please accept eleHealth's apologies for this oversight.
If you have questions or need more information, you can refer to the FAQs below, or you can call 1-318-513-7791.
While preparing to mail a batch of letters, eleHealth staff missorted an address file. Some patients’ names were lined up with another patient’s address. We did not detect the error until after letters were mailed with the wrong patients’ names on some of them.
It’s important to know that only the patient's first and last name were involved. The original letter was either a Voluntary Alignment Steps letter or a flyer from the federal Centers for Medicare and Medicaid Services. Both letters have standardized content. They both are related to an Accountable Care Organization your healthcare provider participates in to improve the quality of care.
If your first and last name were on a letter mailed to another patient, eleHealth already sent you a letter about the incident. If you did not receive a letter from eleHealth, then your name was not involved.
We are notifying individuals whose names were mailed to another patient. We have already put new procedures in place for creating address files. We are currently training our staff in these procedures to reduce the likelihood of future errors.
We do not believe your information is at risk. We do not expect any harm to occur because of this error. As always, please look closely at any information from your healthcare provider to make sure it is accurate. If you ever have a concern about the accuracy of your health information, please contact your provider.
If you have any questions about this incident, you may contact us by phone or by mail.
Toll-free helpline: 1- (844) 644-2583
Monday through Thursday, 8 a.m.–5 p.m., and Friday, 8 a.m.–noon
eleHealth Privacy Office
5525 Reitz Avenue
Baton Rouge, LA 70809